Client Services
Open Arms of Minnesota is a nonprofit organization that prepares & delivers medically tailored meals to Minnesota residents diagnosed with HIV/AIDS, cancer, MS, ALS, ESRD, CHF, and COPD. Our loving community of donors and volunteers helps us provide these meals to our clients and their loved ones completely free of cost. At Open Arms, we believe that food is medicine and there’s always room for one more at our table.
Frequently Asked Questions
GO HERE for common questions about our service. If you have further inquiries, please contact one of our Client Services associates at 612-767-7333.
Client Reminders & Missed Delivery Policy
- Our delivery window is 11 a.m. – 2 p.m. Unfortunately, we are unable to guarantee delivery at a specific time within that three-hour window.
- Someone must be present to accept your delivery. To ensure food safety, we cannot leave meals unattended, even in a cooler.
- When possible, please give us two business days’ notice of delivery adjustments, including cancellations, reschedules, alternate delivery locations (within our delivery zone), new delivery instructions, etc.
- Frozen meals are good for 6 months from the package dates on the labels. Eat fresh salads and sandwiches within three days of their package date.
- Switching menus may take two weeks to allow the Kitchen to prepare.
Contact Information
- 612-767-7333
- [email protected]
- If your call cannot be answered live, please leave a detailed message and a staff member will address your concern as soon as possible. Please note that calls are returned in the order they are received and calling multiple times will not ensure a faster response.
