Below are answers to common questions about our service. If you have further inquiries, please contact one of our Client Services associates at 612-872-1152.
Who do you deliver food to?
How much does your service cost?
How do I start getting meals from Open Arms?
Visit our Get Meals page to learn about our meals, check your eligibility, and submit an application.
What is the delivery area?
When are deliveries?
Do I have to be home?
What if I have a doctor’s appointment during my regular delivery time?
What if I have a food allergy/diet restriction/swallowing problem?
We are happy to work with you to find a solution to your specific diet needs and offer several menus to choose from. If you have an allergy to certain foods, most often we will be able to accommodate. However, we are not a wheat- and nut-free facility and cannot guarantee that your meals will not come into brief contact with wheat and nut products. If you would like to discuss your diet needs, call 612-872-1152 and ask to speak with our Nutrition department.
Will you deliver on holidays?
We deliver Monday through Friday all year round, with a few exceptions. There are no regular deliveries on:
- New Year’s Day (January 1)
- Memorial Day (last Monday in May)
- Juneteenth (June 19)
- Independence Day (July 4)
- Labor Day (first Monday in September)
- Thanksgiving Day and the day after Thanksgiving (fourth Thursday and Friday of November)
- Christmas Day (December 25)
On days when there will be no regular deliveries because of a holiday, we will reschedule with all of the clients of that delivery day. Additionally, Open Arms helps our clients celebrate Thanksgiving with a special meal. (Note: We do not have a special meal for Christmas or any other holiday.)
Will you deliver if there is a snowstorm?
Minnesota weather can be unpredictable. Even though the volunteers at Open Arms are committed to making sure our clients get their meals, sometimes we are unable to deliver. On such occasions, we will reschedule with all of the clients of that delivery day.
Open Arms follows the policy of the Minneapolis Public School system, which closes only in cases of extreme cold and wind chill, and when driving conditions are hazardous. To get information about when the schools close, tune into WCCO TV (Channel 4) or WCCO AM (830 AM) or visit the district’s website.
Can I get meals for my kids, partner or caregiver?
Still have questions?
We are happy to answer any additional questions you may have. Please call 612-767-7333 and ask to speak with one of our Client Services associates.