Open Arms of Minnesota

Director of Quality Assurance and Food Safety

Ideal Candidate Profile

The ideal candidate for this position is: 

  • A passionate quality improvement professional who is driven to create high quality products, is always striving to be better, who can put our clients’ needs first every day.
  • A detail-oriented thinker, who loves to create, evaluate and improve organizational processes, who excels at working with complex teams to implement the processes and procedures that they create.
    • A strong leader, who can navigate relationships with peers who have competing priorities, who will advance safety and quality while working as a partner with members of the Leadership team, helping to achieve the best organizational outcomes.
    • A team player, interested in solving problems and constant learning, comfortable getting their hands dirty in the day-to-day operational challenges of the organization.
    • A warm, authentic and curious organizational leader with excellent interpersonal skills, who leads with “yes”, who is proactive and forward thinking, bringing emotional intelligence and a strategic lens to their work.
    • A master communicator who models excellent communication skills, diplomacy and customer service within their department and in relationships throughout the agency.
    • Someone with high cultural competency that positively influences the client program and works effectively with diverse team members to ensure the best outcomes in our services.
    • A culture influencer who understands that Open Arms’ unique, relational culture is the key to our success and growth.
    • Someone who excels in a rapidly changing, fast-paced environment with
    extremely diverse and distinct organizational departments.


  • At least 3 years’ experience working in quality assurance.
  • At least 3 years’ experience in commercial or manufacturing food industry.
  • Minimum of 2 years of supervisory experience.
  • ServSAFE, HAACP, and/or PCQI certification preferred.
  • Experience developing and implementing a functional HACCP program with a strong understanding of food safety.
  • Nonprofit experience preferred.
  • Demonstrated experience with, and commitment to working with a client base diverse in race/ethnicity, age, gender, sexual orientation, socioeconomic status, religion, and physical ability.
  • Ability to work with flexibility, efficiency, and enthusiasm, both individually and as part of a team in a fast-paced, high-demand environment.
  • Ability to contribute to a positive team environment.
  • Problem-solving skills.
  • Excellent verbal and written communication skills with exceptional attention to detail.
  • Understanding and observing discretion/confidentiality requirements.
  • Personal qualities of integrity and credibility.
  • Extremely detail-oriented, well-developed organizational skills and ability to handle
    multiple projects at the same time.
  • Strong administrative and computer skills.
  • Proficiency in standard office software programs (Office, PowerPoint, etc.).
  • Ability and flexibility to work in two different sites.
  • Ability to adhere to attendance and punctuality requirements.
  • Ability and flexibility to work during hours of operations, including evenings and weekends.
  • Sensitive and committed to diversity and able to work respectfully with a wide array of co-workers and members of the community.
  • A passion for the mission and values of Open Arms.

Reports To: Chief Executive Officer
Compensation Range:  $80,000-$95,000 annually               
Locations: Minneapolis and St. Paul
Hours:40 hours per week

Go HERE to learn more about Open Arms. 

If you are interested in this opportunity and would like to join the amazing Open Arms team, please send resume and cover letter detailing pertinent experience to:

Open Arms of Minnesota Human Resources
Email: [email protected]
Fax: 612.872.0866
Mail: 2500 Bloomington Avenue S, Minneapolis MN 55404

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Together we can continue to meet the increased demand for medically tailored meals with your support! We hope you think of us as you consider your year-end giving. Your donation is a gift of care, compassion, and encouragement!