Client FAQ

Answers to your questions about Open Arms

Here are answers to common questions about our service. If you have further inquiries, please contact one of our client services representatives at 612-872-1152.

Q. How much does your service cost?
All of our services are free of charge. We are funded through a number of sources, including individual donations, foundations, corporations, and public funds, so that we can deliver all of our meals without any cost to you.

Q. What is the delivery area?
Our delivery area is within the 694/494 loop around the Twin Cities metro area. If you live outside the delivery area and are interested in receiving meals, you may arrange to pick up your meals at our office or have them delivered to an alternate address.

Q. When are deliveries?
A. Our volunteer delivery drivers will deliver your food once a week, always on the same day of the week. Your delivery will arrive between 11 a.m. and 2 p.m. on weekdays and between 9:30 a.m. and 11:00 a.m. on Saturdays.

Q. Do I have to be home?
A. Yes, someone needs to be home to receive the food during the delivery window. It could be a family member or friend — we just need to give to food to a person to maintain food safety.

Q. What if I have a doctor’s appointment during my regular delivery time?
If you have a doctor’s appointment during your meal delivery time, please call us to let us know as far in advance as possible. You may choose to cancel your meals for that week or to pick them up at our office. If you aren’t home for a delivery and we don’t hear from you, we will assume that you no longer need our delivery service.

Q. What if I have a food allergy/diet restriction/swallowing problem?
A. We are happy to work with you to find a solution to specific diet needs, and offer several menus to choose from. If you have an allergy to certain foods, most often we can accommodate your specific needs. However, we are not a wheat- and nut-free facility and cannot guarantee that your meals will not come into brief contact with wheat and nut products. If you would like to discuss your diet needs, please give us a call.

Q. Will you deliver on holidays?
A. We deliver Monday through Saturday all year round, with a few exceptions. There are no regular deliveries on:

New Year’s Day (January 1)
Memorial Day (last Monday in May)
Independence Day (July 4)
Labor Day (first Monday in September)
Thanksgiving Day and the day after Thanksgiving (fourth Thursday and Friday of November)
Christmas Day (December 25)

On days when there will be no regular deliveries because of a holiday, we will reschedule with all of the clients of that delivery day. Additionally, Open Arms helps our clients celebrate Thanksgiving with a special meal. We do not have a special meal for Christmas or any other holiday.

Q. Will you deliver if there is a snowstorm?
Minnesota weather can be unpredictable. Even though the volunteers at Open Arms are committed to making sure our clients get their meals, sometimes we are unable to deliver. On such occasions, we will reschedule with all of the clients of that delivery day.

Open Arms follows the policy of the Minneapolis Public School system, which closes only in cases of extreme cold and wind chill, and when driving conditions are hazardous. To get information about when the schools close, tune into WCCO TV (Channel 4) or WCCO AM (830 AM) or visit the district’s website at: http://www.mpls.k12.mn.us.

Q. Can I get meals for my kids, partner or caregiver?
A. We realize that chronic and progressive illnesses affect not only you, but your entire family. Open Arms can provide additional meals for your children and caregivers.

We are happy to answer any additional questions you may have, so please call 612-872-1152 and ask to speak with one of our client services representatives.

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